Pasona.vn and Users are responsible for actively resolving all issues that lead to complaints. We always try our best to provide the most appropriate solution in order to ensure Customer satisfaction. When arising complaints or disputes, we encourage negotiation and mediation between parties in order to maintain the relationship, as well as enhance Customer’s trust in our service quality.
Customers make complaints by the following guidance:
For complaints, please contact to the following information:
Headquarter: 4th Floor, E-town 1 Building, 364 Cong Hoa Street, Ward 13, Tan Binh Dist., HCMC., Vietnam
Customer Service Department will contact customer within 07 working days from the date of receiving the complaint and will try to resolve the problem promptly. Depending on the nature and level of the case, we provide the best solution to Customers in resolving complaints and queries.
In case pasona.vn has tried to resolve complaints and disputes but the cases are out of our capacity and authority, the cases will be brought to the competent State agency to handle in accordance with regulations of law. The law governed and applied is Vietnamese law.